Refund and Returns Policy

Refund Policy for OSHA Videohub Subscription-Based Streaming Safety Videos

Please Note:

This Refund Policy only applies to customers in the USA who have purchased a subscription based product after 24th May, 2024. For all other customers, please refer to our Terms of Service or contact our Customer Support team at sales@oshavideohub.com or call us Toll-Free on 800-414-9811 between 9:00 AM – 6:00 PM local time.

Osha Videohub provides high-quality streaming safety videos and a Learning Management System (LMS) to help you maintain a safe and compliant workplace. Our products are available through both monthly and annual subscription plans. We understand that there may be instances where you need to request a refund, and we aim to make this process as straightforward as possible.

Monthly Subscriptions:

    • Refund Eligibility: If you are not satisfied with your monthly subscription, you may request a refund within the first 3 days of your initial purchase. Refund requests made after this period will not be eligible for a refund.
    • Pro-Rated Refunds: Refunds for monthly subscriptions will be issued on a pro-rated basis, covering the unused portion of the subscription from the date of the refund request.
    • Cancellation: You may cancel your monthly subscription at any time. Upon cancellation, you will retain access to the service until the end of your current billing cycle, but no further charges will be made.

Annual Subscriptions:

    • Refund Eligibility: If you are not satisfied with your annual subscription, you may request a refund within the first 7 days of your initial purchase. Refund requests made after this period will not be eligible for a refund.
    • Pro-Rated Refunds: Refunds for annual subscriptions will be issued on a pro-rated basis, covering the unused portion of the subscription from the date of the refund request.

How to Request a Refund:

    • Contact Us: To request a refund, please contact our Customer Support team at sales@oshavideohub.com or call us Toll-Free on 800-414-9811 between 9:00 AM – 6:00 PM local time. Provide your account information, subscription details, and the reason for your refund request.
    • Processing Time: Refund requests will be reviewed and processed within 10 business days. Approved refunds will be issued to the original payment method used for the purchase.

Non-Refundable Situations:

    • Violation of Terms: Refunds will not be issued if you have violated our Terms of Service.
    • Service Disruptions: Refunds will not be issued for service disruptions or interruptions caused by factors beyond our control, including but not limited to internet outages, technical issues with third-party providers, or force majeure events.

Changes to the Refund Policy:

Osha Videohub reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and your continued use of the service constitutes acceptance of the updated policy.

For any questions or concerns regarding our refund policy, please contact our Customer Support team at sales@oshavideohub.com or call us Toll-Free on 800-414-9811 between 9:00 AM – 6:00 PM local time.

Thank you for choosing Osha Videohub for your safety training needs. We are committed to providing you with the best service possible.

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